I have a couple of clients that cannot view all their company tickets, i even have him as a participant on all tickets, but he can only view his tickets. This is in the client portal. Any suggestions?
Hi @Lisa Perkins ,
Could you make sure your clients have the filtering config below?
Outside of that is your service desk configuration? ( Is it private)
Thanks,
Radu
they should see the filtering page when they click requests->all
We tried that and he could still only see tickets assigned to him.
@Lisa Perkins from the info available in the thread, my knowledge and difficulty in debugging this I'd recommend reaching out to our support team.
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