When I go to user management and click on users and scroll through to look for agents, I notice that next to some of their names it says "Org & Site-Admin". I am already a site-admin, but how do I get added to an organization? Thank you.
I have never seen this. I am guessing that this is a custom group someone created. Do you see the group under user management > groups? If so you could add yourself to the group.
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