I get quite a few tickets in from specific users. These users at one point or another have told me what equipment they have etc, and I would like to have the ability to store some notes to a specific user's email in Jira so when I get a ticket from this user I can quickly access the notes to see what equipment this user has previously mentioned in past tickets.
Not sure if possible but would like to know, we're working on a back end solution for our site that will allow me to do this but was wondering if there is something similar in Jira in the meanwhile.
