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JSD, default reports - Time to resolution

Mika Paaso

Hello,

Quick one, default report: Time to resolution

Does this just calculate the total time from ticket opening to closing?
It is not considering states like pending, right?

BR,

-Mika

Accepted answers

Jack Brickey

It looks at the Resolution being set. So unless you are setting the Resolution at Pending then it will not be considered.

All comments

Jack Brickey

It looks at the Resolution being set. So unless you are setting the Resolution at Pending then it will not be considered.

Tessa Tuteleers

You can always check (or alter) the "time to resolution" SLA out if you want to be sure where is starts, stops and pauzes if you have project admin rights.

Jack Brickey

yes! that is correct. I should have noted what it is by default. You can make it be what you want.

Mika Paaso

Thank you for quick answer.

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