Not able to Access BitBucket from browser

Shaiju Myladumkunnel Surendran

I am not able to access the bitbucket in browser. I have tried all the possibilities and it is not working for me. Please assist.

Tried with 2 Step verification:

1. Entered bitbucket.org
2. Given Email address & Password
3. Entered the 24 character recovery key
4. Given 2 step verification code.
5. It is not accepting the code.

Tried after disabling2 Step Verification:

1. Entered bitbucket.org
2. Given Email address & Password
3. Entered the 24 character recovery key
4. It is asking to enter the verification code

Tried after adding 2 step device:

1. Entered bitbucket.org
2. Given Email address & Password
3. Entered the 24 character recovery key
4. Given 2 step verification code.
5. It is not accepting the code.

Emergency recovery code: - Not showing me any codes

 

Your single-use recovery codes are

Once logged in, you should immediately visit
https://bitbucket.org/account/user/shaijums/two-step-verification/
to add a new two-step device.

Thank you for using Atlassian Bitbucket.

 

 

Ana Retamal

Hi Shaiju,

I'm having difficulty understanding what are the steps that you're following. If your Bitbucket account requires two-step verification, you won't be able to disable it until you get access to your account. In your description you state that you're unable to access your account but still you managed to disable two-step verification. Can you send us some screenshots of the process you're following? 

How are you adding/removing two-step verification if you don't have access to your account

Let us know!
Ana