Server hangup while accessing from the URL

Question

I installed JIRA server on a google cloud ubunto 16.04 machine, and connected to via SSH key through localhost:8080 and it works fine, the problem is while connecting to it using the main URL which is jira.eye-ltd.com it always gives me SERVER HANGUP and nothing more, when i check the log i can see this error

org.apache.http.conn.ConnectTimeoutException: Connect to jira.eye-ltd.com:80 [jira.eye-ltd.com/35.202.68.41] failed: connect timed out

Caused by: java.net.SocketTimeoutException: connect timed out

What could be the problem? and how to solve it?

Vickey Palzor Lepcha · Answer

I think you will have to get back to the basics of application. I don't think the process is even running at the moment.

Can you check your java processes that are running and see if JIRA is running or not.

Mohamed Medhat_lxqht9 · Answer

@Vickey Palzor Lepcha I tried to open http://35.202.68.41:8080/ in the browser but the site can't be reached, so what should I do to fix this?

Vickey Palzor Lepcha · Answer

Were you ever able to access JIRA using the ip address and port of the server where JIRA is running ( most probably 8080) ?

If this is also not accessible - you'll need to fix this first.