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Transition Screens Not Showing Up in Workflow Graphic Editor Intermittently.

Jeffrey L. Seltzer

When editing a workflow in the graphic editor, transition screen is frequently not show even though it's in place (and functional). You can see the screen in the text editor for the workflow. This makes quick checks and troubleshooting very difficult.

Graphic editor showing no transition screen:

Test editor showing transition screen:

Accepted answers

All comments

Ste Wright

Hi @Jeffrey L. Seltzer

Thinking of the absolute basics first - that is the right "Resolve Issue" transition on the top image?

You have three transitions with the same name - each would need the screen added to it to show up. Worth just checking you're not looking at the wrong transition between the two editors.

Ste

Jeffrey L. Seltzer

Yes. The three transitions with the same name? They're the same transition, reused. All of them display the screen when you actually perform the transition. It shows up in the text editor for all of them. It just doesn't show up for any of them in the graphic editor.

Dharma Ramos

@Ste Wright He is reusing the transition so it should show the same if he clicked on any of them.

@Jeffrey L. Seltzer When you click edit on the top screenshot, does it show that there is a screen associated?

Jeffrey L. Seltzer

No, it does not.

Jeffrey L. Seltzer

Thanks for your responses.

I was able to resolve this for this workflow by editing the workflow and specifying the transition screen again. (Then re-publishing the workflow.) This seems to fix it, but it doesn't help in identifying when this occurs and you don't already know about it.

John Cobbs

This is still an issue in the old editor; however, the new editor does show the transition screen.

old editor.png new editor.png

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