Closed Email

Question

Is is possible to include the resolution in the email and also include what the original issues was?

Please let me know.

Thank you,

Jaime

Cody Stevens · Answer

Hey @Jaime Garcia

Sorry for the delayed reply, I have been off the community the last two days.

That is very interesting that you don't have that option. You are on Cloud so it cant be a version problem. I would maybe reach out to Atlassian Support just to see what they say.

Jaime Garcia_3cu492 · Answer

Hi @Cody Stevens I only see "Request Done" and only have the following options.  Please see attachment.

Thoughts?

Cody Stevens · Answer

Hey @Jaime Garcia

You can definitely add that to the email.

* Go to Project Settings (Must be a project admin or higher)
* Navigate to "Customer Notifications"
* Find the "Request Resolved" notification and select edit
* Under "Insert Variable" you would select the following;

* Issue Resolution
* Request URL

You can also do this by Editing the template that is used in every email. The above solution will only add those fields to the one email but if you add it to template it would do it for every customer notification. This would make more sense for the Request URL.