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JSD : Duration of Ticket's different Workflow statuses

vivek jain_rryop6

Hi,

My JSD workflow is having multiple statuses like Open/Assigned/Waiting for customer/In Development/Resolved etc

I want to check for how much duration a ticket has been stayed in each status during its life cycle from Creation to Resolved.

Ex : Suppose Ticket CCNS-12345 was created on 01 Sep and resolved on 25 Sep. How to find for how many hours it was in Opended staus, 'Waiting for customer' Status, 'In Development' etc.

Suggestion regarding this are welcome.

Thanks

Vivek

Accepted answers

All comments

Ravi Sagar _Sparxsys_

Hi @vivek jain

You would need an app like time in status for fetching this kind of report.

Ravi

Jack Brickey

If you simply want to occasionally look at this info you can look at the history info. If you want to monitor or report on this use an addon like Ravi mentioned.

vivek jain_rryop6

Thanks for your kind reply.

Adding 1 more query to it... Is it possible to check for how much duration a ticket has been stayed in each team? We have 2 assignment groups; 1 for and another for L2.
We want to calculate how much it stayed with L1 Team and how much time with L2 Team.

Really appreciates your help in this regard.

Ravi Sagar _Sparxsys_

Hi @vivek jain

How do you define "Staying with team"? based on assignee's role?

In any case the history has timestamp of all the changes but to have a report on it you would need the addon time in status or issue history collector.

Ravi

vivek jain_rryop6

Thanks for your reply.

As I mentioned we have 2 assignment groups; 1 for L1 and another for L2. Say : India L1 Team, India L2 Team.

Suppose L1 team deals with ticket on 1st Sep and transfers the ticket to L2 team on 5th. So we need Assigned date of both teams for that Tickets via query.

Assigned to L1 : 1st Sep.

Assigned to L2 : 5th Sep.

Hope it clarifies.

vivek jain_rryop6

Adding 1 more query to it... Is it possible to check for how much duration a ticket has been stayed in each team (L1 and L2)?
We have 2 assignment groups; 1 for L1 and another for L2. Say : India L1 Team, India L2 Team.

Suppose L1 team deals with ticket on 1st Sep and transfers the ticket to L2 team on 5th. So we need Assigned date of both teams for that Tickets via query.

Assigned to L1 : 1st Sep.

Assigned to L2 : 5th Sep.

Really appreciates your help in this regard.

Zoryana Bohutska _SaaSJet_

Hi @vivek jain

With Time in Status for Jira Cloud is possible to check for how much duration a ticket has been stayed in each team (as you wrote L1 and L2 team) and in each status. You can do it by creating users groups in column manager at the report Assignee Time.

Also, this app can help you to group statuses of workflow on one column.

Beside it, you can view data as a chart and export reports.

Hope it helps.

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