Jira core / service desk

Question

Hi, I have Jira Core and Jira Service Desk, why when I select " switch to" Jira Core, on the top it says "Jira service desk" ? Thanks

Earl McCutcheon · Answer

Hello again Jesse,

In addition to my comment above, as you noted being new to all the things Jira product related, I wanted to make sure you have all the resources to get off to a great start.

Atlassian has a ton of material avaliable that extends across all the products that is all publicly visible, so the good news is if you have a question about the platform there is more than likely an answer already out there, but the bad new on this is there are so many answers out there it can be difficult to narrow it down some times or know where to look; and the following info can help out a lot to reduce the barrier to entry.

Currently this post is on community.atlassian.com which is our public forum for anything related to the Atlassian suite of Products or add-ons that extend the functionality.  And it's a location where Anyone can ask or answer questions, including Atlassian Staff, third party Expert Partners & App Vendors, or other users on the platform that want to help out or write articles about various functions and features or tips and tricks. And I highly recomend checking out the "Community Welcome Center" for additional background and getting started information.  Also a big welcome to the community :)  thanks for checking it out.

In addition to the Community there is also a Developer community site at developer.atlassian.com for all questions relating to application customization such as developing a custom application.

Add-on apps that extend the functionality of the base application provided by third party vendors and their support information can be found in the Atlassian Marketplace

If you go to atlassian.com there are quick links in the drop downs to various product specific high level overviews and getting started guides, as well as details on all the EULA, licensing and security information for the products via atlassian.com/legal and atlassian.com/trust.  From here we also publish regular Blog posts on random how too's, how atlassian uses the tools, and upcoming or newly released features.

There are online and offline Training and Certification courses avaliable at atlassian.com/university if you are looking to get any additional hands on formal training on the various Atlassian Suite of applications.

We also have a full set of self help documentation that covers all the application features and functions, and this is where the source of truth information lies on setting things up, and these can be found at confluence.atlassian.com and filtered down by product and feature, and the "Get started with Jira Core Cloud" and "Get started with Jira Service Desk for admins" could like a great kicking off point from your questions above.

Within Confluence.atlassian.com in additional to the Product Specific Documentation there we call Knowledge base Articles that are written for a "How To" solution for very specific application functionality issues and workarounds, and come in handy when you hit a use case specific hangups.

We also Track bugs and features publicly so if there is anything that you find lacking in the system and want to give feedback on or if you run into a bug you can go to jira.atlassian.com for all things relating to the base applications and ecosystem.atlassian.net for all things related to application integration, check out the Implementation of New Features Policy and the Atlassian Bug Fixing Policy for more details on how we track and publish findings.

And the Official Support for Atlassian Products can be found at support.atlassian.com per the conditions specified in the Atlassian Support Offerings

Overall the info gets deep and covers a wide range of topics making it easy to get lost in the amount of information, so always feel free to reach out if you have a question.

Regards,
Earl

Earl McCutcheon · Answer

Hi Jesse,

We have the following Migration Hub Document that goes into a bit more detail on the differences in the application versions, that came out when we originally split Jira from one application into three for specific use cases, to highlight the changes that occure, and how the functionality differes based on the installed application.  But overall there are 3 main Jira application with different uses cases, Jira Core, Jira Software, & Jira Service Desk:

* https://confluence.atlassian.com/migration/jira-7

Also check out this article:

* JIRA Service Desk: The Difference Between JIRA Service Desk and JIRA Software/Core

Each application provides a different Project type that can be created But a quick breakdown on each applications intended function can be summed up as:

* Jira Core, show up as Business project types in the application, and is the base of the other two, If you have either Service Desk or Software installed you also have core functionality, or you can have Core only.  Core is designed as the most broad and open ended application and is a task tracking system, so that teams can create, track,  and monitor progress of tasks assigned to various individuals that need to be completed.  Both Software and Service desk are more specialized feature sets that expand core functionality for specific use cases
* Jira Service Desk is designed as a support desk set up in a way that allows for a limited number internal Agents (your employees) to communicate with an unlimited number of Customers (customers can be external unlicensed users OR other internal users) as a one to one communications platform to solve issues for the customer, a support ticketing and tracking system
* Jira Software is as the name implies designed with the scope of Software development, with features for Releases management and tracking, as well as Agile Scrum and Kanban methodologies built into boards to provide a better flow for common development processes.

Regards,
Earl

Jesse de Agustin · Answer

thank you everyone for your help as you can tell I'm new to Jira products - what is the difference between Jira Core and Jira Software? My use case is managing recruiting , and more project / task mgmt things not software development