Translate workflow statuses in Jira service desk cloud next-gen

Question

Hi,

Why can't I translate all workflow statuses in a next-gen project.

This is the workflow:

And these are the options for translate. "Waiting for approval" is missing:

How can I translate "Waiting for approval" which is a custom status, not a system status.

Similar problems with some custom fields.

CPR-kontoret · Answer

Hi Angélica,

The language was Danish.

We have deleted the project - The next-gen projects seems to be a bit buggy compared to the classic projects. Classic projects also seem to give you more configuration options.

Thanks for your help.

Thanks,

Jes

Angélica Luz · Answer

Thank you for the details.

Is this happening using a specific language? Which one?

If you are familiar with another language, can you test adding this other language and check if it will show the option to translate?

CPR-kontoret · Answer

Hi Angélica,

Thanks for getting back to me.

We have copied a workflow to all request types in a next-gen project. However, it does seems like JSD doesn't recognize it at the same workflow.

Is this happening only with this status?

Nope. Same problem with some custom fields.

Have you tested adding another one on the same workflow?

Yes, same problem. Some times it works, sometimes it doesn't.

Would it be possible to test a new request type and add a new status to check if it show the option to translate?

Done. Same problem.

Thanks,

Jes