How to delete the evaluation section from the jira notification mail

Oumayma Khelifi

Hi,

We are using Jira Service Desk for support,  the mail that notify the users (when changing the ticket's status) always contains an evaluation section in the end. 

Does anyone know how to remove it please? I can't see that section anywhere in the configuration parameters 

 

Kind regards,

Oumayma 

 

Angélica Luz

Hi Oumayma,

Welcome to Atlassian Community!

Currently, it's not possible to customize agent notifications, since it's a system notification. We have a feature request suggesting the implementation of this ability:

• Add the ability to customize Agent Notifications

Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica