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Link to the ticket on our response from jira service desk

unknown

Hi all,

I am trying to add a link to the ticket in our response from the ticket.

For example when our engineer respond from jira, we want automatically to add a link to this ticket so the customer you gets the email response can click on the link and go directly to the ticket.

Is that possible?

Accepted answers

Michael Kuhl {Appfire}

HI @[deleted]- You can add a link to the comment notification email by adding the ${request.url} issue variable to the notification template content as illustrated below.

Learn more about editing the notifications here.

All comments

Michael Kuhl {Appfire}

HI @[deleted]- You can add a link to the comment notification email by adding the ${request.url} issue variable to the notification template content as illustrated below.

Learn more about editing the notifications here.

unknown

@Michael Kuhl {Appfire} thanks for your quick reply.

With the solution above, this can be added on the initial email. However, I want to have this in all responses from our tickets (when an engineer response).

Michael Kuhl {Appfire}

The "Request created" customer notification is an example I grabbed from the Atlassian documentation page. You can do the same customization for any of the customer notifications. In your case you would want to customize the "comment added" notification.

unknown

thanks @Michael Kuhl {Appfire} that works!

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