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VIP User - ScriptRunner Scripted Field on Create Issue Screen

Travis Chafey_zvfm9e

I have been researching different ways to show certain users as VIPs and it doesn't look promising. We would specifically like to see this on the Create Issue Screen as well as the other issue screens. This would help our agents know if they are talking to a VIP as soon as they take the call and input their name.

I am wondering if you can use a ScriptRunner Scripted Field to automatically pull the reporter that you enter and check if they in a few certain groups and display the result right on the Create Issue Screen.

I do not have a lot of experience with writing code but I can follow along.

It also doesn't necessarily have to be ScriptRunner either. Anything that can accomplish what we are looking for would be great!

We are running Jira 8.2.3 and Jira SD 4.2.3 and Scriptrunner is close the latest and can be easily updated.

Thanks!

Accepted answers

Gezim Shehu [Communardo]

Hi,

Do you already have the users mapped out somehow? Probably in a group?

If so, you could use Script Runner Behaviours.

It's an easy method of assessing Jira forms and making decisions/changes based on the field values.

I'm thinking something of a Read only field, or maybe even a checkbox.

As soon as the form Loads, the behavior should check the reporter, if that reporter is part of the "VIP" group, then it should either write the Read only field or maybe check a box "VIP Customer"

All comments

Gezim Shehu [Communardo]

Hi,

Do you already have the users mapped out somehow? Probably in a group?

If so, you could use Script Runner Behaviours.

It's an easy method of assessing Jira forms and making decisions/changes based on the field values.

I'm thinking something of a Read only field, or maybe even a checkbox.

As soon as the form Loads, the behavior should check the reporter, if that reporter is part of the "VIP" group, then it should either write the Read only field or maybe check a box "VIP Customer"

Travis Chafey_zvfm9e

I don't currently have them mapped out but yes I was thinking of using groups such as VIP, Internal, External, etc.

When you say, "As soon as the form loads", are you saying as soon as the reporter field is filled out or when the issue is created? I'm looking to for it to reflect the information immediately on the create issue screen while they are still talking to the user and filling out ticket details.

This sounds promising though. We already have a behaviour setup to only allow certain priorities depending if the user is in a certain group. I just wasn;t sure how we would use that to display something new on the screen.

Again, not much of a coder so I could use some help on that.

Gezim Shehu [Communardo]

Now I understand that the agent, while on the phone call creates the issue for the user.

In that case I would add a checkbox field named "Type".

Example values = "Internal", "External", "VIP".

Add a behavior for the specific project/issue type

Add a server script for field Reporter

The basic script would look something like this (tested)

import com.atlassian.jira.component.ComponentAccessor
def groupManager = ComponentAccessor.getGroupManager()
def group1 = groupManager.getUserNamesInGroup('jira-administrators')

def reporter = getFieldById("reporter").getValue()

if(group1.contains(reporter)){
getFieldByName("Type").formValue = 10202 //checkbox option of VIP
}else{
getFieldByName("Type").formValue = ""
}

Of course you would need to enhance this script based on your field name and also some if/else or switch cases based on multiple user groups.

Hope this helps

Travis Chafey_zvfm9e

@Gezim Shehu [Communardo]

Okay so I think I'm close but I cannot get this to work. I made the script a server side script for the reporter field but do I need an initialiser also?

Scriptrunner does not give any errors for the script.

It does not update the field on either the create or view/edit screens.

import com.atlassian.jira.component.ComponentAccessor
def groupManager = ComponentAccessor.getGroupManager()
def ITManagers = groupManager.getUserNamesInGroup('Jira-Managers-IT')
def VIP = groupManager.getUserNamesInGroup('Jira-VIP')
def ITDev = groupManager.getUserNamesInGroup('Jira-Dept-Dev')
def ITSP = groupManager.getUserNamesInGroup('Jira-Dept-SP')

def reporter = getFieldById("reporter").getValue()

if(ITManagers.contains(reporter)){
getFieldByName("User Priority").formValue = "IT Manager" //checkbox option of VIP
}else if(VIP.contains(reporter)){
getFieldByName("User Priority").formValue = "VIP"
}else if(ITDev.contains(reporter)){
getFieldByName("User Priority").formValue = "IT"
}else if(ITSP.contains(reporter)){
getFieldByName("User Priority").formValue = "IT"
}else{
getFieldByName("User Priority").formValue = ""
}

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