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Can we upgrade Jira Service Desk independent of Jira Software

Smriti_Lohani

Atlassian recently released security vulneribility, due to which I have to upgrade my Jira service desk to mitigate the issue

Can i upgrade Jira Service desk independent of Jira Software? Or do i need to upgrade Jira software so my jira service desk will get upgraded.

Accepted answers

Andrew Laden

Short answer, no you cant. Updating either Service Desk or Software updates the underlying jira core, which means you then need to update the other half to match. there is a special package available that you can use so you only update the right components.

Download the full Jira installation (Either Software or Service desk) which you can use to do the main upgrade.

Once you install that, there will be an option (under applications) to update the other component. This part can be done online. (similar to a Add-on update)

I'd suggest doing software first, the doing service desk from with the application.

All comments

Michael Wohlgemuth

Hy @Smriti_Lohani,

welcome to the community

As stated here (scroll to 9.), you should be able to upgrade JIRA SD independently.

regards

Smriti_Lohani

Thanks Miwoh.

But i dont get an option to update Jira Service desk.

I am using Jira service desk v3.16.5 and Jira software v7.13.5 (I suspect its already compatible, so i dont get option to upgrade )

Is that the reason i cant upgrade my jira service desk independently?

Michael Wohlgemuth

According to this list, you are running the latest SD version compatible with your JIRA Version. If i understand this correctly, im afraid you would have to upgrade JIRA in order to use a newer version of SD

Andrew Laden

Download the full Jira installation (Either Software or Service desk) which you can use to do the main upgrade.

Once you install that, there will be an option (under applications) to update the other component. This part can be done online. (similar to a Add-on update)

I'd suggest doing software first, the doing service desk from with the application.

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