nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Is there a solution to use the embed widget with a closed portal

Hi everybody,

I would like to use the embed Jira Service Desk widget in my backoffice tool. To use my backoffice, my customers have to be connected. For strategic reason, my portal can't be opened.

If my customers are in totaly connected environment, why can't i use the widget with a closed portal ? Is there a solution ?

thanks to all

Anne

Accepted answers

Hi Anne,

im not sure what you mean by closed portal. You should be able to add the widget to any webpage that can be accessed by your JSD customers.

All comments

Hi Anne,

im not sure what you mean by closed portal. You should be able to add the widget to any webpage that can be accessed by your JSD customers.

Hi Jack

when I turn on the widget, I have the alert :

"Turn on login-free portal

Customers can't see widgets unless they can send requests without logging in."

I don't want to turn on login-free portal because my datas are very confidential ad only for my customers.

do you have a solution

Anne

Ah, yes. You must set the project up for anonymous access. Try this article - set-up-an-open-portal

I saw this page. I'm looking for a solution to not do that

I would be also very keen on the answer to this issue.

How come the issue collector is open to anyone, yet this widget is not...

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