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how to setup communication between Jira and Jira SD

Aleksey Shlyakhov

Hi!

We have two servers:

One with Jira Core, For developers
Another one with Jira ServiseDesk

These servers placed on different virtual machines in the same domain, have different users and settings.

How can I communicate these two servers for next task:

SD Agents need to transfer incidents/messages, or information about it, to developers from Jira SD to Jira Core and receive feedback

Accepted answers

Nic Brough -Adaptavist-

Start with creating an application link between the two, this will give you some "federation" with activity streams and linking.

Then, as @[deleted] says, define exactly what else you want, in human terms. You say "transmitted to the developer in the form of a ticket" - does that mean you want the SD to automatically create issues in the developer's Jira projects? Or do you just want the developers to read request issues, do their own thing in development and link back to SD?

All comments

unknown

Your question is something like: Which material can I use to build a bridge?

First, gather all the main and must-do requirements, then you can choose the path to follow

Aleksey Shlyakhov

I need to separate the work of the departments: the developers use jira, neither the clients nor the SD agents have access to this server. Information about incidents from SD is transmitted to the developer in the form of a ticket. The SD server is available to clients and agents. The SD portal is published on an external network, developer`s server avalible only in local area.

Nic Brough -Adaptavist-

Start with creating an application link between the two, this will give you some "federation" with activity streams and linking.

unknown

Ok, you have a functional description. Now, gather technical requirements of your organization, as security for example. Seek support in your technical and development departments

Aleksey Shlyakhov

Imagine that I just installed two products and I don’t know at all how to "create an application link between the two". This is about me)). I really don’t know: where to look and which side to tune.

In human terms: I need a button perhaps, in the service desk interface, for the agent: "create a ticket". By clicking on which the agent will receive a form based on the incident to send the ticket to the developer. Or just send the incident with his comments to the developer`s Jira. Yes, I want developers to read request issues in their environment, do their own thing in development and link back to SD

Aleksey Shlyakhov

This is a test run of the service desk on the stand. We assume that I am not limited in safety requirements.

Nic Brough -Adaptavist-

Ok, that's no problem, there's a lot in these applications and it's not easy to find.

As a new admin, the admin search function is your friend. Go to the global configuration (any of them - cog to the top right and select one of applications, system, whatever), and near the top of the screen, you'll see an admin search function. Any time you can't see where a config might be, start typing in there. "Application links" will appear quite quickly as you start to type (from memory, it's under "system" in the menus though)

You'll be able to add an application link in there. It will walk you through most of it, and all you really need is to know what the url for the other system is. If you are an admin in both systems, it can take you through configuring the other side automatically too!

On to the button. If you were running them as intended, with one Jira service with Software and Service Desk installed on it, you would have such a link automatically, but to do it on disparate servers, you're going to need to do some coding to provide the button. You'll need one of the scripting or automation apps to do that.

Aleksey Shlyakhov

ok i found this! Thank!

Now I'm thinking about data transfer.
As for scripts or applications: any ideas for a solution?

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