What fields are searched on when searching "my requests" in the customer portal?

Question

I can't find any documentation on this.

When performing a quick search on the Jira side it seems that all text fields and comments are searched.

This is NOT the case when searching from the portal using 'my requests'.  Comments are not being searched.

This is a complete and utter showstopper for my client.  An agent needs to enter a PO # in comments and the user needs to be able to search on this.

If comments are not searchable how can this be made to happen without having a PO # field exposed on the portal?

Rob Horan · Answer

Well there are two things blocking that.

1 - its not my instance, its for a client.

2 - ugh, cloud.  White to the point of being blinding, UI all screwed up, and no ability to have a test/staging instance.  Yay, test all the things on production.  Totally safe, thanks.  And pay more for this?  WHAT A BARGAIN!

Jack Brickey · Answer

Maybe it’s time to stand up that cloud instance you have always wanted. ;-)

Rob Horan · Answer

Very much yuck.  This is a big problem for one of my clients.