User List Export Issues

Steve Park

I am trying to export out the user list from Jira Cloud.  I can get to the "download file", but every time, there is a message that "We had trouble generating the user list" and to try again.  Is there a Jira Cloud problem or is there something I can do to get this downloaded?

Angélica Luz

Hi Steve,

Thank you for reaching out to Atlassian Community!

It looks like you're running into an existing bug, which can be found here:

• Export users feature is broken on Internet Explorer 11

Please be sure to watch it, so that you are notified when this is fixed in a future release.

If you are not using IE, please let us know what browser you are using. Also, test using another one and let us know how it goes.

Regards,
Angélica