Calendar field to show date conflicts on Jira Service Desk portal

Question

Hi All,

We are currently using JSD portal on the cloud and my client requirement is while creating a ticket on the portal the calendar filed to show conflict dates, i know it is not possible with in Jira but is there any Add-on's provide that functionality or any work around to get that kind of functionality.

Appreciates for any suggestions.

Thank you.

Angélica Luz · Answer

Thank you for the details.

I’m afraid there is no workaround for that. The best option would be to add the link to this tool on the announcement banner for the customer to open and then after the ticket is created, add the issue number on the tool for reference.

Related to start and end date, they must be separated, it’s not possible to use them as a single field.

Regards,
Angélica

Murugan Mittapalli_djben3 · Answer

Can we have Start and End Dates in a single field.

Thank you.

Murugan Mittapalli_djben3 · Answer

Thanks for your reply @Angélica Luz

Right now we are using Calendar Tool, Let's say if choose the today's date and somebody also choose the same day, the calendar should show Conflict, please find the below screenshot.

Thank you.