I want to send an email to the approver (requestor manager) to inform that a specific ticket has bee

Question

I want to send an email to the approver (requestor manager) to inform that a specific ticket has been opened. I want to customize an email for this, but automation only lets you send email  to the customer involved or the rapporteur. I would like to pull the email from the "Approver" field. It's possible?

Fernanda de Souza Thaumaturgo · Answer

In that case they would not have to approve anything, only to be notified. Then they would not receive this email requesting approval.
It would be a "Report loss or theft" request, where the person's manager must receive an email to be informed of the ticket opening.

Victor Mutambuki · Answer

Fernanda de Souza Thaumaturgo,

Approver/s get notified by email that they need to approve a ticket. My question to you is, why would you want to send them another email?

Victor