How to create a new organization admin when the only organization admin has left the company?

Karolien Pas

Last week the person who introduced Atlassian to the company and set up Jira and Confluence quite suddenly left the company. Before she did, the disabled her account without granting someone else organization admin access. 

How can we fix this situation and make sure I am not only site admin but can also become organization admin?

Angélica Luz

Hi Karolien,

Welcome to Atlassian Community!

Currently, only an org admin can add or remove another org admin, otherwise, only us from Atlassian support can access and make this change after confirming some information.

For that, it’s necessary a ticket which I saw that you already created one with our Customer advocates.

I’ll add a note for them to transfer the ticket to support.

If you have any other question, please let us know.

Regards,
Angélica