service desk python atlassian api rights issues

Jason Sheldon

Hi

 

I created an api key and I use 

sd = ServiceDesk(
url=server,
username=email,
password=api_key)

the code to authenticate. In browser I use the same email and my own password

I then try and call these 3 calls

1. print(sd.get_info())
2. print(sd.get_service_desks())
3. print(sd.get_service_desk_by_id('1111111')) 

 

getting back 

1. {'version': '971389ce99a7c7673bf7b9fe2a7083d9109e34c2', 'platformVersion': '971389ce99a7c7673bf7b9fe2a7083d9109e34c2', 'buildDate': {'iso8601': '2019-09-12T16:00:57+1000', 'jira': '2019-09-12T07:00:57.000+0100', 'friendly': 'Yesterday 4:00 PM', 'epochMillis': 1568268057000}, 'buildChangeSet': '971389ce99a7c7673bf7b9fe2a7083d9109e34c2', 'isLicensedForUse': True, '_links': {'self': 'http://xxxxx.atlassian.net'}}
2. None
3. {'message': 'Client must be authenticated to access this resource.', 'status-code': 401}

 In the browser calling the end point for service desks with same email and password i.e. 

GET /rest/servicedeskapi/servicedesk I see all the services desks

Can anyone help with this? ie the discrepency and/or rights issues

Jason Sheldon

Hi In the end it was my token which was bad. I regenerated and it works meaning that the API does work for jira cloud