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How to add field in jira service desk portal form

Benjamin Falque

I would like to know how to create a field with external data and add this field in a form on Jira service desk portal

Thanks a lot,

Regards

Comments

robert Mugabuhamye

hello @Benjamin Falque .
if you want to query data from external database/files you can use elements-connect to do so.

Here you can find an example of the vendor on how to add a field on the JSD portal.

The app is only compatible with Jira server.
Regards

Benjamin Falque

Thanks for your answer

we can't do this with add-on External Data?

I have tried but I'm blocked by an error on "Field Options Sync Status" with message :

Cannot resolve eMail for BasicAuth for AccountID

robert Mugabuhamye

never tried that add-on, but seems like the user ou are providing in order to sync is not correct...

Benjamin Falque

Too bad Elements Connect seems only work on Datacenter or Server but not cloud

Thomas Opiolka - codefortynine

Hi @Benjamin Falque

have you opened a support ticket here already? Maybe I can help you figuring out a solution or point you in the right direction.

Best,

Thomas

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