Notifications not working

Question

For a couple of Jira projects we are using the same notification scheme where f.e. a specific group gets a notification when a ticket is created. For a long we didn't make any changes on the notification scheme of the groups that need to be notified. But it is nog working anymore.

Anyone ideas what could be the reason for this not working?

Jimmy Seddon · Answer

Hey Niels,

The only other thing I think of worth checking before getting support involved would be to check your mail server to make sure that these messages aren't some how getting caught in the spam filter.

I hope that helps!

-Jimmy

Niels Mansveld_jj64k6 · Answer

Thanks i tried that, it confirms the settings that it should be, but it's not doing that.

Jimmy Seddon · Answer

One other thing you might want to check is the notification helper which is a part of the system menu on the admin panel.

From there you can specify a user, an issue and an event and if will tell you if they should receive an email notification or not, and if not why they wouldn't receive a notification, that might help you track down what might have changed in your environment recently.

Just a thought.

-Jimmy