How to send automatic emails when a customer uploads files

Question

Hi,

We use jira service desk and Cloud files app so the customers upload files directly to AWS S3 bucket when submitting a request to jira service desk. Is it possible to have an automation that will be triggered when a file upload is complete? We want our agents to receive an email from the system that the customer uploaded a new file.

Thank you,

Vasilis

Vasilis Gerakis · Answer

@Anthony De Moss this is a very nice idea and of course I am open to this. Please let me know if and when this becomes possible.

Regards,

Vasilis

Anthony De Moss · Answer

Thanks @Dario B for bringing this to my attention.

@Vasilis Gerakis sorry for the delayed response. For some reason we didn't get a notification email on this.

To answer your question: at the moment there is no way to send an email from our end when something happens, as Atlassian doesn't provide us with a access to any emails of users/customers or a way to send something on your behalf.

As for triggering an event/automation, I will have to investigate the possibility of that and see if Atlassian exposes any such functionality. If it does, we'll definitely add it.

Hypothetically, would you be open to adding a custom field to your issues that our plugin can update with messages? The idea being, if there is no functionality for vendors to trigger events/messages, we could update the custom field when something happens, which in turn would trigger issue change notifications, etc. That might be a way to step around the limitations.

Cheers,
Anthony

Vasilis Gerakis · Answer

Thank you @Dario B indeed help is still needed!