Changed LDAP directory, cannot access Application Access page to change Groups

Question

I changed my LDAP server (different IP address, different users/groups), and now I cannot access the Application Access page to modify the groups in Jira.

I am getting an error saying that one of my "old" groups does not exist anymore, and the only available button is "Refresh", when I click on it, it brings me back to the error page.

I am not sure what to do ..

Luca Andreatta · Answer

Hi Andy, the problem has gone away yesterday. Maybe there were some jobs that removed the missing groups automatically.

Thanks for your answer.

Andy Heinzer · Answer

@Luca Andreatta I would still recommend following the steps in Retrieving the Jira Administrator.  However in your case, you would have to first determine if there are any local system administrator accounts in Jira here (non-LDAP users).  If not, then you will need to create one.  That guide does have steps on how to do this.

If you have to create an account in the internal user directory, then you might also need to create the proper group as well.  This can all be done via SQL.  That guide does have steps you can follow to do this.

Once you can login as a system administrator, you can then adjust which other groups are granted access to login to Jira.

Andy

Luca Andreatta · Answer

Hi, we have quite the same issue, but this is caused by some groups renaming done in LDAP.

Now I cannot do anything in that page.

Is there a workaround?

Can I use some REST API to delete unexisting groups in the application access page?

Or can I delete them from the database?