Displayname [X] on deactivated AD users

Question

Hi.

I have a problem that some deactivated users from AD wont show [X] in the display name. How to fix this?

Other deactivated users show [X] in display name others wont, this is not related to which groups they are included in.

Thanks so much for all help.

Arthur SALMON · Answer

I think I've just found the answer.

Do you have user coming from different Directory ? On my side, users coming from the Active Directory got the [X] and users created internally doesn't have it.

Regards.

Slaekke · Answer

yes you can. If you just deactivate the user in AD (without removing the jira groups) the displayname will show with a stroke/line. And user will show as inactive

Arthur SALMON · Answer

I don't think you can keep a user in the jira-software-users group when he his inactive. Because for what I understand, Jira license counting is based on users in this group (and jira-administrator) so if your user was still in this group in would use a license for nothing.

Even if you can, I don't think this would stop your problem because, on our instance, we don't have a strong behaviour on user with [X] or not. Some are still in groups, some are not...