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Why automation does not always work, error? Jira sd

мария аношина

Why automation does not always work, although the conditions are met, does not show errors. sd - 3.6.1

Automation in jira sd

Accepted answers

Tansu Akdeniz

Hi @мария аношина ,

It may happen when automation actions are not applicable in the issue.

Sample rule;

IF linked issue status changes, THEN transition service desk issue from A status to B.

But, service desk issue status may be at status C at that time. So, transition action fails although condition met.

Please check this.

Regards,

All comments

Tansu Akdeniz

Hi @мария аношина ,

It may happen when automation actions are not applicable in the issue.

Sample rule;

IF linked issue status changes, THEN transition service desk issue from A status to B.

But, service desk issue status may be at status C at that time. So, transition action fails although condition met.

Please check this.

Regards,

мария аношина

Status not change. Workflow is one of 3 issue type

мария аношина

At our place, letters are registered with the type event, after the conditions they change to 2 other types, depending on the topic. They are all in one status. And during this time the status does not change.

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