Cannot add an attachment through Mail handlers

Dinesh Loyapalli_gz70g9

I am trying to create a ticket and add an attachment to it through incoming Mail handler . 

Tickets are being created. But the Mail handler, it doesn't add an attachment to the Ticket. Instead it is adding below error message as a comment to the Ticket:-

Can you please help me out with this issue?

 

 

Thanks & Regards,

Dinesh

Petter Gonçalves

Hello Dinesh,

Thank you for reaching out.

Usually, the error you are facing are caused by one of the following reasons:

1 - The attachments you are trying to upload exceeds the size allowed by your JIRA instance. To check what is the attachment size allowed in your instance and optionally change it, you must be logged as a site-admin and navigate to JIRA Settings > System > Attachments > Edit settings:

2 - There is a property in the create transition of your workflow that prevents attachments from being added (Project settings > Workflow)

3 - Your user (or the one used as the default reporter in the e-mail handler) does not have the permission to Create attachments (Project Settings > Permissions)

Tip: Both 2 and 3 root causes can be ignored if you are able to add attachments when creating issues through JIRA UI

Let me know if this information helps.