Need to add set of active and inactive Organizations in Jira Service Desk

Question

My task is to add Organizations to my current Project in Jira Service Desk. Now some of these Organizations are active and inactive based on their contract agreement.

Is there a way these can be managed in Jira Service Desk?

unknown · Answer

So there is no way to manage this then.

I'll have to revoke the access off all 100 users in a Organizaton individually from UI.

Can you take this up as a feature request for next release?

Ismael Jimoh · Answer

Find the rest api for creating organization here: https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/organization

what happens to users of inactive organizations?

* Nothing as they are still customers and can perform all a customer can do within the project.

unknown · Answer

Hi @Ismael Jimoh

If we cannot have any inactive Organization, what happens to the users who are part of Inactive Organization? Suppose a scenario -

We have 100 users in an Organization and we want to change the Organization status to Inactive. Now, we can Rename the Organization Name and move the tickets, but what happens to the users?

We want to restrict those users from accessing our portal. The only way we have now is to individually edit each user which is not feasible in case the number of users is high.