Error Message [
File "xxxx" was not uploaded
An internal error has occurred. Please contact your administrator.
]
The size of file is not relevant but bigger size file will trigger the timeout.
Looked in to httpd log, we saw something like this
"[proxy_ajp:error] [pid 22847] (70007)The timeout specified has expired:"
Google the solution and answer from stackoverflow is adding "ProxyTimeout" in httpd.conf file
ProxyTimeout 600
Timeout 600
After the change, we still have the same error but we can see timeout threshold is longer
on this object
supportportal/rest/internal/2/AttachTemporaryFile?filename=xxx&size=163452951&atl_token=B7QM-2OG8-ES23-3KJJ_d12a941737ff28cb720de5b015de9954225cbe24_lin&formToken=undefined&issueId=351902
The object was timing out about 1 minute after modifying the Timeout settings in httpd.conf and the object timing out about 8 minutes.
Therefore, i dont think it is the timeout related, it is something else.
Any hints or suggestions will be welcome... since I have no other clue what is going on and how to debug it
