Unable to create issue for service desk ticketing using rest api

Question

I am trying to create an issue using rest api but I am getting error.

My url is :

https://avekshaatckt.atlassian.net/rest/api/2/issue/

{
"fields": {
"project":
{
"key": "TICK"
},
"summary": "REST ye merry gentlemen.",
"description": "Creating of an issue using project keys and issue type names using the REST API",
"issuetype": {
"name": "Tasks"
}
}
}

I am getting the error:

{"errorMessages":[],"errors":{"issuetype": "issue type is required"}}

I have also add issue types here:

https://avekshaatckt.atlassian.net/secure/admin/ViewIssueTypes.jspa

I have tried for issue type (Bugs, Task,...) but its not working.

Rafael Pinto Sperafico_35quns · Answer

Hi @amit_lodhi ,

Since it is a Jira Service Desk request, have you attempted on consuming:

* Jira Server (https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/#servicedeskapi/request-createCustomerRequest)
* Jira Cloud (https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-post)

Kind regards,
Rafael

amit_lodhi · Answer

Hi @Rafael Pinto Sperafico ,

Thanks for the reply!

I have tried this:

{"fields":{"project":{"key":"TICK"},"summary":"REST ye merry gentlemen.","description":"Creating of an issue using project keys and issue type names using the REST API","issuetype":{"name":"Task"}}}

but still getting the same error

Rafael Pinto Sperafico_35quns · Answer

Hi @amit_lodhi ,

Based on the JSON payload you have provided, you should be running your REST API POST request using "Task" and not "Tasks". Therefore, could you please confirm "Task" is available as an issueType to your TICK project.

Could you please attempt on running and provide the output generated:

curl -k -u USERNAME \
-H 'Content-type: application/json' \
-H 'Accept: application/json' \
-d '{"fields":{"project":{"key":"TICK"},"summary":"REST ye merry gentlemen.","description":"Creating of an issue using project keys and issue type names using the REST API","issuetype":{"name":"Task"}}}' \
-X POST https://avekshaatckt.atlassian.net/rest/api/2/issue/

Kind regards,
Rafael