Unable to access "Administrator Access"

Question

Hello there,

I an new to the Confluence product. Installed it on RedHat RHEL7 with 30 days free trial license and it works.

Problem need help: try to access admin but got redirected to a page for password--> entered password correctly --> page stay the same no error

Please help!

jira guy_ymfmzd · Answer

Try steps in here to restore admin password

https://confluence.atlassian.com/crowdkb/restoring-passwords-to-recover-admin-user-rights-283642653.html

William Li_alsflm · Answer

Thanks for replying.

Unfortunately I am still having issue to use the administrative functionality.

the default password for admin does not work.

I tried to use docker container, it has the same issue.

appreciate any help

jira guy_ymfmzd · Answer

It should work. This is an additional security in JIRA/Confluence which provide secure session while accessing admin options.

If nothing works, try this

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html