We are running JIRA locally on a Windows Server 2012 R2. Sometimes in the morning users reports JIRA is not available. When we look at the app server, Tomcat is not running.
Is there a good way to check what could caused this issue?
Thank you,
Fred
Fred,
Yes, the first great place to look is the JIRA log and the support tools:
https://confluence.atlassian.com/support/log-scanner-and-scheduled-log-scanner-790796841.html
https://confluence.atlassian.com/jira/where-are-the-application-server-logs-16121981.html
Are you running the app as a service or from the executable?
What do the log files say happens to stop it?
Check atlassian-jira.log, that may have something, but the more likely place is the catalina.out
There are 2 types of error messages. But both appears in the log when the app is still running properly. So, I don't think they are the issue.
2017-03-09 08:21:51,553 http-nio-8080-exec-10 WARN fwang 501x10x1 2wfwhd 10.42.10.5:57683,127.0.0.1 /secure/Dashboard.jspa [c.a.upm.pac.PacClientImpl] Error when querying application info from MPAC: com.atlassian.marketplace.client.MpacException: org.apache.http.conn.ConnectTimeoutException: Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/131.103.28.7] failed: connect timed out
2017-03-09 08:21:36,271 http-nio-8080-exec-10 ERROR fwang 501x10x1 2wfwhd 10.42.10.5:57683,127.0.0.1 /secure/Dashboard.jspa [c.a.g.r.internal.http.HttpClientFetcher] Unable to perform a request to: https://imitsjira.phsa.ca/rest/gadgets/1.0/g/messagebundle/und/gadget.common%2Cgadget.issuetable%2Cgadget.assignedtome%2Cgadget.issuetable.commonjavax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target at sun.security.ssl.Alerts.getSSLException(Alerts.java:192) at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1949) at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:302) at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:296)
Both of those are about reaching external systems, I wouldn't expect them to stop the server.
Try looking around in the Windows event logs if something causes the pid to get killed it might not log anything.
It looks like you're new here. Sign in or register to get started.
