We are using Okta to authenticate to our on-prem Jira Service Desk. When launching Service Desk from Okta "/secure/Dashboard.jspa" is appended to the url we specify and changes https://helpdesk.ourcompany.org/servicedesk/customer/portal/1/ to https://helpdesk.ourcompany.org/servicedesk/customer/portal/1/secure/Dashboard.jspa. This sends end users to the Dashboard instead of the Portal.
Has anyone seen this or have a fix? So far neither Atlassian nor Okta support has found a solution.
I've found two community posts with similar issues, but without resolution.
https://community.atlassian.com/t5/Jira-questions/Redirect-domain-to-login-jsp-instead-of-system-dashboard/qaq-p/588696
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Change-default-redirect-after-login-to-portals-page/qaq-p/461025
Thanks,Tim
After being tossed back and forth between Atlassian and Okta support we went with JIRA SAML Single Sign On (SSO), JIRA SSO by miniOrange, https://marketplace.atlassian.com/apps/1215430/jira-saml-single-sign-on-sso-jira-sso?hosting=server&tab=overview. It works brilliantly
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