After JIRA upgrade to 8.3.2 from 7.7.0, we cannot install JIra Service desk plugin

Sudharsan Gopalakrishnan

Hi.

We recently upgraded JIRA software from 7.7.0 to 8.3.2. After that we tried to update JIRA service desk plugin and also tried to uninstall & install back. It shows "An unexpected error occured , refer logs for information"

 

Please help me how to resolve this issue

Regards,
Sudharsan.G

jira guy_ymfmzd

I ran into similar issue. But mine was due to wrongly disabling the system add-on.

You can either follow the steps on the article to fix it. This didn't really work for me. 

https://confluence.atlassian.com/jirakb/installing-jira-software-or-service-desk-while-jira-core-is-running-fails-with-jira-software-service-desk-is-currently-unavailable-this-might-be-because-an-upgrade-task-has-failed-to-run-or-has-not-yet-completed-973502897.html

All do these kinda stuff on staging

All I did was to enable the plugins through database. 

Check the plugins that are disabled

SELECT * FROM pluginstate where pluginenabled = 'false';

Make sure to stop jira before running the below command

 

Enable all the plugins that are disabled

update pluginstate set pluginenabled = 'true' where pluginenabled = 'false';