I am not able to login jira on recovery mode still it's saying incorrect user id or password.

Megha Dutta

Pls guide

robert Mugabuhamye

hello Megha.
make sure you follow this instruction to set the recovery mode 
https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html 

and set this property : -Datlassian.recovery.password=<your-password>, restart Jira and then use the user: recovery_admin and the password <your-password>