Copying the comments from the actual to internal ticket in the same instance

Jai Vijay

In the service desk queue, there is a ticket which is raised by the client and we will be creating a linked issue for our internal use and both happens in the same instance. As of now if the client made an update we are copying it manually and pasting it in the internal ticket. I wish to automate that process. Could someone please help me on this. 

Suresh Sakhare_n45t1k

Hi @Jai Vijay ,

This automation not available out of box. If you are using scriptrunner plugin you can implement update listener to do comments on linked issue.

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.issue.AbstractIssueEventListener
import com.atlassian.jira.event.issue.IssueEvent;

public class CopyComments extends AbstractIssueEventListener {

    @Override
    void workflowEvent(IssueEvent event) {

        def linkedIssue = "PROJECT-1";
        def commentManager = ComponentAccessor.getCommentManager();
        def issueManager = ComponentAccessor.getIssueManager();

        def comment = event.getComment()
        def targetIssue = issueManager.getIssueObject(linkedIssue);

        commentManager.create(targetIssue, comment.authorApplicationUser, comment.body, true);

    }

}