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Automation Rule - Time in Status - Is a configured SLA required for this to work?

Josh Bray

My goal is to have a comment added to a request if the Time in Status is lets say 2 days.

My question is do I need to configure SLAs for this automation rule to work or will it work without configuring SLAs?

Accepted answers

Susan Hauth _Jira Queen_

Hi Josh,

You will need an SLA.

Susan

All comments

Susan Hauth _Jira Queen_

Hi Josh,

You will need an SLA.

Susan

Josh Bray

Thanks @Susan Hauth _Jira Queen_ !

Michael Kuhl {Appfire}

Hi @Josh Bray - I just wanted to mention another JQL based method to identify issues that have been in a given status in the last two days without an SLA:

status = "In Progress" and status changed AFTER -48h

You can learn more about this here:
https://confluence.atlassian.com/jirasoftwarecloud/advanced-searching-fields-reference-764478339.html#Advancedsearching-fieldsreference-StatusStatus

Josh Bray

Thanks Michael (for some reason it isn't letting me tag you) - this will help in the short term while I test out some SLA configs

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