How to move issue to new project but still show original issue reference number

Question

Moving an issue from one project to another - we ran into an issue of not having visibility into the original number. Links re-direct just fine, which is good, and you CAN find the original ticket number in the history of the issue, but i don't know if there's a way to display that original number more prominently to be able to reference (for PMs, Customer Support, etc.)?

Nic Brough -Adaptavist- · Answer

Listener, not a post-function (you need a listener because the "move" function does not have post-functions.

You could also construct a scripted field that reads the history and returns the old issue-key.

You'll need to think carefully about what rules and display you want for cases where an issue is moved multiple times.

DPKJ · Answer

It just shows old reference number in history, and it is not possible to show this number prominently.

You can achieve some success with tools like ScriptRunner, where you can create a custom-field and populate its value with old issue number using post script.