One user cannot reply to issues via email

Question

Hi,

I have an interesting case here. I have a single user who cannot reply to incidents via email. Their email appears in the mailbox, but is not imported as a JIRA response. As far as I can tell, no other users have this issue, and can raise/reply to tickets via email as normal.

Please let me know if you have any questions about this.

Connor_Wilby · Answer

Thank you, I will keep this up-to date

Jack Brickey · Answer

keep the thread posted on results. I expect the answer will be straightforward vs. an odd bug. but we shall see.

Connor_Wilby · Answer

I'm not sure if they can create an issue via email, though I can have them check.

I know they have previously been able to reply to tickets, and that they are receiving the updates when I put a public reply on a ticket, they just cannot respond to them and have them appear on the ticket.

There is nothing special about the email, no attachments or images.

Thank you for your point about contacting support directly, I will do that.