Jira Cloud Slack bot behavior has changed

David Nadle

Several days ago I had to reauthorize the Jira Cloud bot in Slack, and ever since I can't get the bot to detect case numbers and fill in the details like it used to. If I invite the bot to a channel I share with a developer and want this detection to work in, then I receive all notifications in that channel as well as the channel I have dedicated for that purpose. This is unwanted, and I can't figure out how to get Jira Cloud Slack bot to work the way it used to before.

Petter Gonçalves

Hello David,

Supposing you are using the Jira Cloud for Slack (Official) app, I understand that previously your Slack integration was returning a specific set of filtered issues, but once you reauthorized in one of your channels, it started to display every single issue for the project you set it. Is it correct?

I believe that you create a new subscription when you reauthorized the integration, so all the filters applied to the old subscription were cleared.

If you want to configure/filter which issues you want to return in that channel like it was before, you can perform the steps below:

1 - Navigate to the channel where you configured the Subscription > Type /jira manage

2 - Click to change subscription > the following screen will appear for you, where you can set which issues you would like to display:

3 - Configure it as you need

Let me know if this information helps.