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error when changing default language of jira service desk

Henk Smets

I want to change the default language of JSD (cloud).

I can select another language, after submitting I get the error message "can't be saved".

From the page "Language support" I choose "Change default language", after selecting the 1 possible new language and pressing "Change" I get this error message:"Your changes couldn't be saved. Try again."

Every text has an translation, my personal language setting gives the same result.

Accepted answers

All comments

Angélica Luz

Hi Henk,

Thank you for reaching out to Atlassian Community!
Just for us to better understand and help you with this issue, can you please open the developer tools on your browser and check if it shows any other error message when you try to change the default language?
Have you tested using incognito mode or other browsers?
Are you the only user facing this issue when trying to change the language on the personal settings?

Regards,
Angélica

Henk Smets

Hi Angélica,

Changing the personal settings is no problem. But I'm trying to change the default language of the JSD project in de project settings. I added in my original support question that it makes no difference which personal language setting I had set.

regards,

Henk

Angélica Luz

Thank you for the details.
I understood that you were having issues in both personal settings and language support.
Can you check the details I sent previously about opening developer tools while changing the default language and use incognito mode?

Henk Smets

Hi Angélica,

Error-message from console dev tools chrome in NORMAL mode:

language:1 Access to fetch at 'https://mgas.prod.public.atl-paas.net/v1/event' from origin 'https://vlaamseoverheid.atlassian.net' has been blocked by CORS policy: Request header field x-atlassian-mau-ignore is not allowed by Access-Control-Allow-Headers in preflight response.batch.js?adg3Enabled…erational=true:4455 POST https://mgas.prod.public.atl-paas.net/v1/event net::ERR_FAILEDlanguage:1 Uncaught (in promise) TypeError: Failed to fetch

Error-messages from console dev tools chrome in INCOGNITO mode:

Error-message:

https://vlaamseoverheid.atlassian.net/rest/servicedesk/lingo-integration/1/manage-language/13887batch.js?adg3Enabled=true&agile_global_admin_condition=true&devsummary=true&globalSidebarEnabled=true&jag=true&jaguser=true&jiraSpaIframeApi=true&locale=en-UK&sd_operational=true:4455 POST https://vlaamseoverheid.atlassian.net/rest/servicedesk/lingo-integration/1/manage-language/13887 500

Code:


/* module-key = 'com.atlassian.analytics.analytics-client:js-events', location = 'js/node_modules/@atlassian/cloud-analytics-js/user-activity-xhr-header.js' */
define("atlassian/analytics/user-activity-xhr-header",["atlassian/analytics/page-visibility"],function(g){var e="x-atlassian-mau-ignore";var f=XMLHttpRequest.prototype.send;var c=window.fetch;var h=XMLHttpRequest.prototype.open;var a=false;var l=Object.create(null);var k=new RegExp("^(?:[a-z]+:)?//","i");var d=function(m){var n=document.createElement("a");n.href=m;return n.hostname};function i(p,n){var o={};for(var m in p){if(n.indexOf(m)>=0){continue}if(!Object.prototype.hasOwnProperty.call(p,m)){continue}o[m]=p[m]}return o}function b(o,q){var p=typeof o==="undefined"?window:o;var n=typeof q==="undefined"?setTimeout:q;var m=false;return function(s){if(m){return}m=true;try{n(function(){throw s},0);if(p.AJS&&Array.isArray(p.AJS.EventQueue)){var r;if(s instanceof Error){r=s.stack||s.message||"Unknown"}else{r=String(s)}p.AJS.EventQueue.push({name:"fetch.override.error",properties:{error:r}})}}catch(s){}}}function j(m,o,n){return function(p,u){var q=u;try{if(o.isHidden()){var t=(u||{}).headers;var r=typeof t!=="undefined"?new Headers(t):new Headers();r.set(e,true);q=i(u,["headers"]);q.headers=r}}catch(s){n(s);return m.call(this,p,u)}return m.call(this,p,q)}}return{install:function(){if(!a&&g.supported){XMLHttpRequest.prototype.open=function(n,m){this._url=m;return h.apply(this,arguments)};XMLHttpRequest.prototype.send=function(){var m=k.test(this._url)?d(this._url) in l:true;if(g.isHidden()&&m){this.setRequestHeader(e,g.isHidden())}f.apply(this,arguments)};if(c){window.fetch=j(c,g,b(window))}a=true}},uninstall:function(){if(a){XMLHttpRequest.prototype.send=f;if(c){window.fetch=c}}a=false},addHost:function(m){l[m]=true},createReportErrorOnce:b,createOverrideFetch:j,ACTIVITY_IGNORE_HEADER:e}});require("atlassian/analytics/user-activity-xhr-header").install();;
;

Timo Fitzner

Hey Angelica,

i have a similar Problem. It´s not Possible to change the Language.

I checked the answers from above, but it didn´t work for me.

Can you help me?

Anmerkung 2020-02-11 104334.jpg

Henk Smets

Hi Timo,

In our case there was a corrupt service request.

I needed help from atlassian to remove this service request.

regards,

Henk

Angélica Luz

Hi @Timo Fitzner,

The most common case is when the issue type is not associated with the project.

Did you follow the steps below:

First, you need to go to Project settings > Request types and check the issue types that are associated with the request types.

You can take note of all issue types or you can click on each one to check if it shows any error.

Then, on Project settings, click on Issue types > Action > Edit issue types > Drag and drop the necessary issue types to "Issue types for current scheme" > Save.

In Henk's case, we were able to identify that there were duplicated issue types, so it was necessary to contact support in order to delete it from the database (we don't have access to it from a question in community).

If you have few Request types on the project, you can open one by one to check if it shows any error as I mentioned before and if that's the case, then just associate the issue type to the project or delete the request type.

Regards,
Angélica

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