Dear Community,
We would be eager to use the Atlasian JIRA Service desk for interacting with our Customers.
During our evaluation we could overall find all the feature set we would need to operate our Customer service desk portal but one.
Our service desk business model is Time & Material, meaning our Customers pay for getting access to our service desk, in other words, Customer will purchase a XX hours service contract from us, valid for one year. As we answer and fix Customers issues, we deduct worked hours from their initial contract hours bucket.
We found a way to keep track of a contract expiration date and worked hours vs. contracted hours
More importantly, we couldn't find a way to keep track of contracted time within a Customer queue and have a countdown gauge or simply a counter we could display on the Customers portal landing page so they can see how many support hours they are left.
To make a long story short we need two time counters: worked hours and contract expiration date.
Any chance you can recommend a way we could implement these or have these implemented? Please advise.
Thank you in advance,
