Save a new email (Client name) to the text field.

Aoife Browne

I have a text field called client name (user field) which is not populated. This fields sits within a ticket form and I want to be able to allow my team to add clients that already exist which would appear in a drop down menu and also add new clients which will save in that drop down menu for another ticket.

Is there any way that this could be done ? To add new values to a text field dropdown list from filling out the ticket.

E.g. Sarah@gmail.com is not a name found within the client name field. When a new ticket is created and the user inserts the email sarah@gmail.com to the client name field and creates the tickets this email is saved to the dropdown list of emails found within this field for next time.

Angélica Luz

Hi Aoife,

I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution with us to help other community members that may have the same question.

Regards,
Angélica