Jira Service Desk Customer Reports

Question

Hi there,

Is there a way in Jira Service Desk on the reporting section where i can report on how many tickets have been logged for a certain customer.

I also need to report on how much time a technician has spent on tickets, is there a way to report this?

Thank you all in advance

AS

Jack Brickey · Accepted Answer

Hi Amanda,

you can do both simply by creating a filter using JQL. Something like below.

project = abc and creator = customerXXX

Now, for display purpose if you wish to monitor the number of issues then consider using the above saved filter on a dashboard leveraging one of the many gadgets, e.g. pie chart, created vs resolved, 2-D, etc. Regarding time spent, assuming the tech does a good job using time logging then you can add this field to your columns in a JQL query result. Again you can incorporate this into a dashboard gadget.

Amanda Shipway · Accepted Answer

HI Jack,

Thanks for you reply, i will get one of my engineers to look into this.

Amanda