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Jira Service Desk not reciving email's Mysql error

Olga Videc

Hello,

Has anyone seen this error in the log before?

So my SD is not receiving any email request, the req type and email channel are set up properly I recreated the same SD and it works.

I went to administration -> Applications -> email requests and checked the log, and this is what I found.

If someone could explain this, thanks in advance.

Caught MysqlDataTruncation for insert into `AO_2C4E5C_MAILITEM` (`MAIL_CONNECTION_ID`, `STATUS`, `CREATED_TIMESTAMP`, `UPDATED_TIMESTAMP`, `FROM_ADDRESS`, `SUBJECT`) values (?, ?, ?, ?, ?, ?)

BR, Olga

Accepted answers

DPKJ

This error in MySQL occur when you try to insert large size data into field of smaller size.

But I am not sure why this is happening in Service Desk, have you recently update or changed any setting that affect data size/length?

All comments

DPKJ

This error in MySQL occur when you try to insert large size data into field of smaller size.

But I am not sure why this is happening in Service Desk, have you recently update or changed any setting that affect data size/length?

Olga Videc

Hello @DPKJ

We updated service desk and jira nothing else.

But I'll double check.

Olga Videc

Hello @DPKJ

It started working by itself, but you explained the error and that what I asked for, thanks a lot

BR, Olga

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