My organization is setting up a service desk project whereby emails sent to a distribution list are forwarded to the default service desk email account to create tickets. The question has come up whether emails forwarded to the default account would be encrypted.
By default, if the mail is coming from SSL it should be secured enough.
https://confluence.atlassian.com/adminjiraserver073/configuring-jira-applications-to-receive-email-from-a-pop-or-imap-mail-server-861253787.html
POP / IMAP over SSLYou can encrypt email communications between JIRA and your mail server via SSL, provided your mail server supports SSL.
Firstly, you will need to import the mail server certificate into a Java keystore. The process is described on the Connecting to SSL Services page.
Important Note: Without importing the certificate, JIRA will not be able to communicate with your mail server.
It looks like you're new here. Sign in or register to get started.
