Cannot create issue due to invalid license

Christopher_foetj2

We have a service desk that is on the portal for clients. However their is a second that we do not want to be on the Portal. The only way I know of doing this is to customers to that project. If create a mail handler to create a new user on submitted email will this work?

Currently I am attempting to setup the mail handler to create a new user on email request. However when I test this I am getting and error when testing.

Test Run Error: Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.] I have attached a screen shot.

Note: This is a Gsuite email on POP3. Confirmed DNS and SPF.

Any Assistance is appreciated.

 

Thank you,

Christopher

Radu

Hi @Christopher ,

I think what you're doing here is using a Jira Software project and asking your Jira instance to create Jira users whenever requests come over e-mail. These users will count towards your Jira license.

Currently there is no way to hide a JSD Service Desk project from the Help Center. What you could do is, with a Next Gen project, create a new one and delete all request types in it. This will leave you with email request types which don't show on the portal. New requests will create customers, which don't count towards your license and you would continue your work as usual.

Effectively you'd have 2 projects on the Help Center, one with reportable issues, the other without.

 

Out of curiosity, if you had a "secret" portal and people would create support tickets through e-mail, what would you expect they get when clicking the URL Link?

Thanks,
Radu